Return and Exchange Policy

At The Bridal Avenue, we take immense pride in the unparalleled quality and meticulous craftsmanship of each bridal gown we create. Every dress is thoughtfully designed and handcrafted with the utmost care, ensuring it perfectly embodies your wedding vision.

Upon receiving your gown, we highly recommend inspecting it promptly to ensure it meets your order specifications. Please try on your dress as soon as possible, without making any alterations, washing, or removing tags. To initiate a return, please contact us directly.

As a bespoke and detail-oriented business, we kindly ask that you carefully review our return and exchange policy. Your satisfaction is of paramount importance to us.

Return Requirements

• Returns are accepted for dresses only; veils, accessories, shawls, gloves, and similar items are not eligible.

• You may request a return within 14 days of receiving your gown. We encourage you to thoroughly examine your package upon arrival. Should any concerns arise, please reach out to us immediately at info@thebridalavenue.ca.

• To qualify for a return, the item must remain in its original, unused condition: unwashed, with tags intact, unworn, and unaltered. Items showing signs of wear, alterations, or washing will not be accepted.

• Prior to returning, please contact our team at info@thebridalavenue.ca to receive specific instructions and the designated return address. Unauthorised returns or those sent to the incorrect address will not be processed.

• In the rare event of receiving a damaged item, kindly take clear photographs and contact us without delay. This will facilitate a swift resolution.

• Once approved, returns must be shipped within 7 days via Canada Post Registered Mail and email us the tracking number as soon as you did.

Return Eligibility

Standard Size Dresses (excluding clearance and final sale items)

• A restocking fee of 30% will be deducted from the refund to maintain affordable pricing and minimise environmental impact. As most of our gowns are made-to-order, we do not support 'Buy-many-keep-one' practices. We advise consulting our Sizing and Measurement Guides prior to purchase to prevent unnecessary fees.

• Shipping costs, both original and return, are non-refundable.

Custom Size Dresses

• Due to their bespoke nature, custom-sized dresses are non-refundable. Returns and exchanges are not accepted unless a manufacturing fault is identified, which is exceedingly rare.

Manufacturing Faults

• Should a gown exhibit a manufacturing defect, please provide clear images and current measurements to assist our team. If approved, returns must arrive within 20 days via Canada Post Registered Mail at the customer's expense.

• Once the item is with us and if the manufacture fault is verified - we will gladly process a return, offering a 90% refund and covering shipping fees. A 10% fee will be retained for payment processing.

Defective, Damaged, or Mis-shipped Items

• In cases of defective, damaged, or incorrectly shipped items, a full refund will be provided. Should the damage occur during transit, please obtain 'Proof of Damage' from your carrier and include it with your return.

• Please follow the guidance in the ‘Return Requirements’ section when initiating the process.

Limitations of Liability

We cannot be held responsible for:

• Return item(s) are lost or damaged on the way back to us. Please keep the receipt with tracking information.

• Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of the dress.

• Products are damaged by misuse, mishandling, or poor maintenance.

Order Cancellation

We understand that purchasing a bridal gown is a significant commitment. Due to the bespoke nature of our designs, cancellations must be made within the following timeframes to receive a partial refund:

• Within 12 hours of payment confirmation: 90% refund + full shipping fee

• Within 12–24 hours: 70% refund + full shipping fee

• Within 24–48 hours: 60% refund + full shipping fee

• Beyond 48 hours: 50% refund + full shipping fee

• Once an order has shipped, cancellations are no longer possible, though eligible returns may be processed according to our standard return policy.

Alterations

Due to the handmade nature of our gowns, slight variations (up to one inch) may occur. Should your dress deviate significantly from your specifications, we recommend consulting a local tailor for adjustments. In such cases, we may offer limited reimbursement. Please contact us before proceeding with alterations.

Color Variations

Minor color differences may arise due to lighting, display settings, or material variations. We continuously strive to minimize discrepancies through our manufacturing process.

Your experience with The Bridal Avenue matters to us, and we are here to support you every step of the way. Should you have any questions or require further assistance, please do not hesitate to reach out.