Return and Exchange Policy

We take great pride in the quality and craftsmanship of each bridal gown at The Bridal Avenue. Every dress is made with care to ensure it brings your wedding vision to life. As a small, custom-focused business, we ask you to please review our return and exchange policy carefully.

Order Cancellation Policy

• Within 7 days of ordering: You may cancel and receive a full refund, less a non-refundable 6% payment processing fee.

• 8 to 14 days from purchase: A cancellation fee applies - which is 35% of the purchase value. This fee covers administrative costs, material allocation/purchase, and design preparation.

• After 14 days: No cancellations or refunds are available, as your gown has already entered production.

Returns & Refunds

We do not accept returns or offer exchanges unless there is a genuine manufacturing fault, which is extremely rare. Each gown is made with special care, so we kindly ask for your understanding.

In Case of Manufacturing Fault after the delivery

In the unlikely event of a manufacturing issue:

1. Contact us at thebridalavenuecanada@gmail.com within 7 days of receiving your gown.

2. Include clear photos and your current measurements to assist our production team.

3. If approved, the return must arrive within 20 days at the customer’s expense via Canada Post Registered Mail.

4. Upon inspection, if a manufacturing fault is confirmed, we will issue a complimentary replacement, repair, or refund, and cover the return shipping as well as the delivery of the new gown (if applicable).

Alterations

If your gown is made to your selected size range and height, or even to custom measurements, minor alterations may still be required and are not covered by The Bridal Avenue. However, we are happy to offer guidance or alteration instructions for your local seamstress.

Final Sale Items

All online sale items are final. No returns, refunds, or exchanges will be accepted.